gi222 Privacy Policy

1. Introduction

1.1 gi222 ("we", "us", "our") operates the online casino and sports betting platform accessible at gi222.io (the "Platform"). We are committed to protecting the personal data of every player ("you", "your") who uses our services, and to being fully transparent about how that data is collected, processed, stored, and protected.

1.2 This Privacy Policy applies to all personal data collected through the gi222 Platform, including data collected when you register an account, make a deposit via bKash, Nagad, Rocket, or other approved payment methods, place wagers, participate in promotions, or contact our support team.

1.3 This policy is written in plain English so that it is easy to understand. Where we use technical or legal terms, we explain them clearly. If anything is unclear, please contact us at [email protected] and we will be happy to provide further explanation.

1.4 gi222 takes a privacy-by-design approach: data protection considerations are built into our systems and processes from the ground up, not added as an afterthought.

2. Data Controller

2.1 For the purposes of this Privacy Policy, gi222 acts as the data controller in respect of all personal data collected through the Platform. As data controller, gi222 determines the purposes and means by which your personal data is processed.

2.2 All data protection queries, access requests, deletion requests, and complaints should be directed to the gi222 support team at [email protected]. We aim to acknowledge all privacy-related correspondence within 2 business days and to provide a substantive response within 30 calendar days.

3. Personal Data We Collect

3.1 gi222 collects personal data in several ways: directly from you when you register, deposit, or contact support; automatically through your use of the Platform; and occasionally from third-party service providers such as payment processors and identity verification services.

3.1 Registration & Account Data

When you create a gi222 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address in Bangladesh (city, district, postal code)
• Email address
• Mobile phone number
• Preferred username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to prevent fraud and underage gambling, we may request:

• National Identity Card (NID) number and a copy of the NID
• Passport or other government-issued photo identification
• Proof of address (utility bill, bank statement dated within 3 months)
• Selfie photograph or live identity verification, where applicable

3.3 Financial & Payment Data

When you make a deposit or request a withdrawal, we collect:

• bKash, Nagad, Rocket, or Upay mobile money account number
• Bank account details (account number, bank name, branch) where bank transfer is used
• Transaction amounts, dates, and reference numbers

gi222 does not store full card numbers, CVV codes, or full bank account credentials on its own servers. Payment data is handled by PCI-DSS compliant third-party payment processors.

3.4 Gaming & Transactional Data

• Bet history, game session records, and wager amounts
• Win/loss records and account balance history
• Bonus claims, wagering progress, and promotion participation records
• Sports betting selections and settlement records

3.5 Technical & Usage Data

• IP address and approximate geolocation (country/city level)
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation patterns within the Platform
• Login timestamps and session identifiers

3.6 Communication Data

• Live chat transcripts and support email correspondence
• Records of responsible gaming tool activations (deposit limits, self-exclusion requests)
• Feedback and survey responses, where voluntarily provided

4. How We Use Your Personal Data

4.1 The following table summarises the primary purposes for which gi222 processes your personal data:

4.2 gi222 does not use your personal data for automated decision-making that produces significant legal effects without human review, except where required for fraud prevention purposes, in which case you have the right to request human review of any such decision.

5. Legal Basis for Processing

5.1 Contractual Necessity: The majority of data processing by gi222 is necessary to perform our contract with you — that is, to operate your account, process payments, and deliver gaming services. Without this processing, we cannot provide the Platform.

5.2 Legal Obligation: Certain processing activities — particularly KYC identity verification, age verification, and transaction monitoring — are required to comply with applicable legal and regulatory obligations relating to fraud prevention and responsible gaming.

5.3 Legitimate Interests: gi222 processes some data on the basis of our legitimate business interests, such as detecting and preventing fraud, improving platform security, and analysing anonymised usage patterns to improve the gi222 experience. We carry out balancing assessments to ensure that our legitimate interests do not override your fundamental rights.

5.4 Consent: Where we process your data on the basis of consent — for example, for sending promotional emails or SMS — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

6.1 gi222 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

6.1 Payment Service Providers

We share necessary financial and identity data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and partner banks such as Dutch-Bangla Bank, City Bank, and BRAC Bank — to facilitate deposits and withdrawals. These providers process data only as required to complete the relevant transaction and are contractually bound to maintain confidentiality.

6.2 Identity Verification Services

Where required to complete KYC checks, gi222 may share identity documents with third-party verification service providers. These providers are contracted to use the data solely for the purpose of verifying your identity and are prohibited from retaining or using it for any other purpose.

6.3 Game Content Providers

gi222 hosts games from leading providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data for the purpose of game delivery, RNG auditing, and technical support. They do not receive your name, contact details, or payment information.

6.4 Legal & Regulatory Disclosure

gi222 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, criminal activity, or harm to the rights of gi222 or its players.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of gi222's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that arise as a result.

7. Data Retention

7.1 gi222 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation.

7.2 The following general retention periods apply:

• Account data and gaming records: Retained for the duration of your account and for a minimum of 5 years following account closure, to satisfy legal and regulatory obligations.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 3 years from the date of the communication unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the period of consent plus 2 years to evidence compliance.
• Technical and usage logs: Retained for 13 months on a rolling basis, then anonymised or deleted.

7.3 When personal data is no longer required, gi222 securely deletes or irreversibly anonymises it in accordance with our internal data disposal procedures.

8. Cookies & Tracking Technologies

8.1 gi222 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, maintain your login session, and improve your overall experience. The following categories of cookies are used:

8.2 gi222 does not use third-party advertising cookies or retargeting pixels. We do not track your activity on other websites.

8.3 You may configure your browser to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in and using core platform features. Blocking functional or analytics cookies will not prevent you from using the Platform but may affect your personalised experience.

9. Security Measures

9.1 gi222 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and gi222 servers is encrypted using industry-standard TLS protocols.
• Encrypted Password Storage: Account passwords are stored using one-way hashing with a strong cryptographic algorithm. gi222 staff cannot read your password and will never ask you to reveal it.
• Access Controls: Access to personal data within gi222 is restricted on a strict need-to-know basis. Staff members can access only the data necessary to perform their specific role.
• Secure Data Centres: gi222 data is stored on servers hosted in secure data centres with physical access controls, redundancy measures, and 24/7 monitoring.
• Regular Security Audits: gi222 conducts regular internal security reviews and engages third-party security professionals to perform periodic penetration testing and vulnerability assessments.
• Fraud Monitoring: Automated and manual systems continuously monitor account activity for unusual patterns that may indicate fraud, account takeover, or money laundering.

9.2 Despite these measures, no online platform can guarantee absolute security. gi222 encourages you to use a strong, unique password for your gi222 account and to notify support immediately if you suspect unauthorised access to your account.

10. Your Data Rights

10.1 As a gi222 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of all personal data gi222 holds about you. We will provide this within 30 calendar days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your contact number) can be made directly via your account settings.
• Right to Erasure: You may request that gi222 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing. Note that erasure requests may not be fulfilled where retention is required by law (e.g., financial transaction records).
• Right to Restrict Processing: You may request that gi222 restrict the processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on gi222's legitimate interests. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support.

10.2 gi222 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive. We will respond within 30 calendar days; for complex requests, this may be extended by a further 60 days with notification.

11. Children & Minors

11.1 The gi222 Platform is strictly for adults aged 21 years and above. gi222 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

11.2 If gi222 discovers or is notified that personal data belonging to a person under 21 has been collected, that data will be deleted immediately and the associated account will be closed. Any deposits made during the period of suspected underage use will be returned; winnings generated during that period will be forfeited.

11.3 If you are a parent or guardian and have reason to believe that a minor has registered a gi222 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Third-Party Links

12.1 The gi222 Platform may contain references to or integrations with third-party services (such as game providers or payment partners). gi222 is not responsible for the privacy practices of these third parties. This Privacy Policy applies solely to data processed by gi222 through the Platform.

12.2 Where data is shared with game content providers such as Pragmatic Play, Evolution Gaming, or Spribe for the purpose of delivering their games within the gi222 Platform, those providers operate under their own privacy and data security frameworks. gi222 ensures contractual data processing agreements are in place with all such providers.

13. Changes to This Privacy Policy

13.1 gi222 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce a new type of data processing or share data with a new category of third party — we will notify registered players by email at least 14 days before the changes take effect.

13.2 The "Last Updated" date at the top of this document reflects the most recent revision. We encourage you to review this page periodically. Your continued use of the gi222 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

13.3 If you do not accept a revised Privacy Policy, you may request account closure by contacting support at [email protected] before the effective date of the revision.

14. Contact & Complaints

14.1 For all privacy-related queries, data rights requests, or concerns about how gi222 handles your personal data, please contact:

• Email: [email protected] — Subject line: "Privacy Query" or "Data Rights Request"
• Live Chat: Available 24/7 from within your gi222 account dashboard
• Response Time: gi222 aims to acknowledge privacy queries within 2 business days and to provide a full response within 30 calendar days
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

14.2 If you are not satisfied with gi222's response to your privacy concern, you have the right to escalate the matter through the complaint process outlined in our Terms & Conditions, or to seek independent legal advice in your jurisdiction.